Michal Hátle
Head of Digital E.ON Energy, a.s.
in
E.ON
Security and Stability in the Energy Market
Client
E.ON Energy
Scope
Power Industry
Year
2021
Delivered services
Business Consulting, Digital Strategy, Website Design
E.ON Energy, a.s.
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Client’s RequirementsOnline Customer Service
Cross-Selling and Upselling of Products
Acquisition of New Customers
Communication of Brand-Values
About E.ON
The website of E.ON, which supplies energy to 1.4 million customers in the Czech Republic, represents the main and largest point of contact facing the public and a key element of the sector’s digital transformation.
In-House Solution
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DesignUX Analysis
User Survey
UI Design
Art Direction
Web Design
Testing -
Business & MarketingAnalysis of Business
Business Consulting
Definition of Objectives
Analysis of the Current Situation
Digital Strategy
Copywriting
Our Solution
The company’s website is a key point of contact, and a smooth customer and user experience contributes to the growth of the strategic NPS (Net Promoter Score). Therefore, we focus on automated feedback collection in order to maximize user satisfaction. We put the emphasis on client values and a customer-oriented approach using social proof and use cases.
We utilized special advanced guides for key customer journeys to increase the number of cases handled in a completely online and automated manner. The optimized search engine, interactive guide and E.ON Advice platform are just some of the many features that open the website to the general public and help them conclude contracts online without waiting in line.
BestOne Results
The resulting website, with its new design, guaranteed the company a considerable increase in leads and significantly boosted end-customer satisfaction when communicating online.
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598
Fully designed pages
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100%
Increase in end-customer satisfaction.
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100%
Functional prototype.
Testimonial
Partner Evaluation
I evaluate the cooperation with SiteOne as absolutely exceptional and above-standard in the local Czech market. I experienced a similar professional, performance-oriented and expert approach in Japan, but I consider it relatively rare in the Czech Republic.
Success Stories
NextOne Solutions
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